Experienced Gaming Professional

4 weeks ago

Glasgow, Glasgow City, United Kingdom The Rank Group Full time

About Us

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible environment.

Job Summary

We are seeking an experienced dealer to join our team at Grosvenor Casino, Glasgow Merchant City. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.

Key Responsibilities

  • Provide exceptional customer service, ensuring a welcoming and inclusive environment for all players.
  • Understand and explain the games, payouts, and benefits to customers, including our loyalty program.
  • Work collaboratively with the gaming supervisor to meet table demand and deliver excellent service on the gaming floor.
  • Be aware of and promote safer gambling practices, identifying signs of problem gambling and reporting concerns to management.

Requirements

  • A valid Personal Licence Holder (PLH) qualification.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility to work a variety of shifts, including nights, weekends, and bank holidays.
  • A commitment to our values of Service, Teamwork, Ambition, Responsibility, and Solutions.

What We Offer

  • A competitive salary and benefits package, including a share of uncapped tips and premium pay allowance after midnight.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.

How to Apply

If you are a motivated and customer-focused individual with a passion for gaming, please submit your application, including your CV and a cover letter outlining your experience and qualifications.

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