IT Training and Process Improvement Specialist

10 hours ago


Leicester, Leicester, United Kingdom CV Library Full time
IT Trainer & Process Analyst

We are seeking a highly skilled IT Trainer & Process Analyst to join our close-knit team at CV Library.

The ideal candidate will be responsible for designing and delivering comprehensive IT training programs, enhancing employee technical skills, and supporting the IT Director with various tasks to ensure seamless IT processes for the business. Key responsibilities include:

  1. Identify and assess IT training needs across all departments.
  2. Design, develop, and maintain high-quality training materials, user guides, and video content for various IT training programs.
  3. Maintenance and delivery of the IT Induction program for new starters.
  4. Develop and deliver structured and ad-hoc training sessions, providing expert advice and guidance to users at all levels within the organization.
  5. Collaborate with the IT Director and Digital Adoption Team to document business processes and identify efficiency improvements through technology adoption.

Requirements:

  1. Extensive knowledge of Microsoft Office and Windows packages is essential.
  2. Familiarity with legal software applications is an asset.

This is a permanent position based in our office, with occasional travel to regional offices required.

Salary: £47,500 per annum (dependent on experience).



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