Customer Experience Supervisor

5 days ago


Edinburgh, Edinburgh, United Kingdom Scotsman Full time

About Us

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The Scotsman Group is a diverse portfolio of bars, restaurants, hotels, and venues that provides exceptional customer experiences and fosters a dynamic, fun workplace culture.

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Job Role

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As a Bar Supervisor, you will be responsible for overseeing the day-to-day operations of the bar, ensuring exceptional customer experiences and a motivated team.

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Responsibilities

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  • Supervising and supporting bar staff to deliver exceptional service.">
  • Managing shifts and rotas during peak times, maintaining high standards of efficiency.">
  • Maintaining accurate stock levels and assisting with ordering supplies.">
  • Upholding licensing, health & safety, and hygiene regulations.">
  • Training new staff and developing existing team members.">
  • Handling customer queries and resolving issues professionally.">
  • Monitoring and reporting on bar performance, helping meet sales targets.">
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Requirements

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  • Proven experience in a supervisory or management role.">
  • Strong leadership and communication skills.">
  • Excellent customer service and problem-solving abilities.">
  • Knowledge of licensing laws, health and safety, and food hygiene regulations.">
  • Ability to work well under pressure in a fast-paced environment.">
  • A passion for hospitality and creating memorable guest experiences.">
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Benefits

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  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.">
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.">
  • 30% off of food and cinema tickets in all of our venues across Scotland.">
  • Hotel and Apartment discounts.">
  • Flexible working opportunities.">
  • Career development through our Scotsman Steps training programme.">
  • Head Office Development Days.">
  • Refer a Friend Scheme.">
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Estimated Salary Range: £29,200 - £39,400 per annum (dependent on location and experience)



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