Customer Experience Supervisor
5 days ago
About Us
">The Scotsman Group is a diverse portfolio of bars, restaurants, hotels, and venues that provides exceptional customer experiences and fosters a dynamic, fun workplace culture.
">Job Role
">As a Bar Supervisor, you will be responsible for overseeing the day-to-day operations of the bar, ensuring exceptional customer experiences and a motivated team.
">Responsibilities
">- ">
- Supervising and supporting bar staff to deliver exceptional service.">
- Managing shifts and rotas during peak times, maintaining high standards of efficiency.">
- Maintaining accurate stock levels and assisting with ordering supplies.">
- Upholding licensing, health & safety, and hygiene regulations.">
- Training new staff and developing existing team members.">
- Handling customer queries and resolving issues professionally.">
- Monitoring and reporting on bar performance, helping meet sales targets.">
Requirements
">- ">
- Proven experience in a supervisory or management role.">
- Strong leadership and communication skills.">
- Excellent customer service and problem-solving abilities.">
- Knowledge of licensing laws, health and safety, and food hygiene regulations.">
- Ability to work well under pressure in a fast-paced environment.">
- A passion for hospitality and creating memorable guest experiences.">
Benefits
">- ">
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.">
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.">
- 30% off of food and cinema tickets in all of our venues across Scotland.">
- Hotel and Apartment discounts.">
- Flexible working opportunities.">
- Career development through our Scotsman Steps training programme.">
- Head Office Development Days.">
- Refer a Friend Scheme.">
Estimated Salary Range: £29,200 - £39,400 per annum (dependent on location and experience)
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