Technical Support Specialist

1 month ago

London, Greater London, United Kingdom Gartner Full time

About Gartner IT:

Gartner IT is a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.

Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

The Technical Support Specialist provides second-level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLAs for all Gartner Associates (in local and regional Gartner offices or working remotely).

The Technical Support Specialist will also provide technical expertise on projects, site visits, and Gartner Events support.

Key Responsibilities:

  • Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
  • Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
  • Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
  • Participates in development and implementation of support processes including New Hire process, Tech Orientations, VM Builds, etc.
  • Works on additional project work when required.

Requirements:

  • Bachelor's Degree or equivalent professional qualification.
  • 2-4 years experience in an entry-level technical support role.
  • Understands networking concepts; servers; experience using help desk call logging system.
  • Experience with standard Microsoft products and platforms.

What We Offer:

  • Exposure to industry-leading training and development.
  • Performance-based recognition and rewards.
  • Competitive compensation, generous paid time off policy, charity match program, and more.
  • Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP).
  • Limitless growth and learning opportunities.

Equal Employment Opportunity:

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

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