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Technical Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full time

{"title": "Technical Administrator Role", "description": "\u003Cp\u003EWe are seeking a skilled Technical Administrator to join our aftersales team at Mixxos Group. As a key member of our technical support team, you will provide administrative assistance and ensure the smooth operation of our helpdesk system.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey Responsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ESupport the technical team, answering and directing calls to ensure response times meet our service level agreements\u003C/li\u003E\u003Cli\u003EAccurately log conversation notes in our helpdesk system\u003C/li\u003E\u003Cli\u003EOrder and distribute new model and product manuals to our network of customers\u003C/li\u003E\u003Cli\u003EMaintain and update our communication systems with customers\u003C/li\u003E\u003Cli\u003ECREATE purchase orders and invoice requests as required by the department\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EEssential Skills:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPrevious administrative or technical experience\u003C/li\u003E\u003Cli\u003EHigh level of attention to detail\u003C/li\u003E\u003Cli\u003EGood interpersonal skills\u003C/li\u003E\u003Cli\u003ECustomer Focused\u003C/li\u003E\u003Cli\u003EAble to work in a complex environment with conflicting demands\u003C/li\u003E\u003Cli\003ESelf-motivated individual who enjoys working in a challenging environment\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EBenefits:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E25 days holiday + Bank Holidays\u003C/li\u003E\u003Cli\u003ECar & Motorcycle Rental Scheme\u003C/li\u003E\u003Cli\u003EGenerous pension scheme\u003C/li\u003E\u003Cli\u003ELife Assurance 4x salary\u003C/li\u003E\u003Cli\u003EPrivate medical insurance (After probation)\u003C/li\u003E\u003Cli\u003EOn site restaurant\u003C/li\u003E\u003Cli\u003EFree parking\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAt Mixxos Group, we value the skills and experience you bring to the role. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.\u003C/p\u003E"}