Practice Director

1 month ago

High Wycombe, Buckinghamshire, United Kingdom IVC Evidensia Full time
{"title": "Practice Director", "content": "Practice Director Opportunity

We are seeking a highly skilled and experienced Practice Director to join our dynamic team at Crossroads Veterinary Centre in High Wycombe.

Your role will involve driving financial performance, enhancing team engagement, ensuring client satisfaction, and contributing to overall practice success.

You will oversee the front-of-house reception team and the admin team, and your leadership will be crucial to the clinic's success within our company's framework and values.

Key Responsibilities:

  • Preparing the monthly payroll, managing holiday cover, processing overtime, company sick pay, and SSP payments.
  • Overseeing diary schedules and managing practice health and safety.
  • Handling facilities and equipment, including arranging repairs and managing group debt protocols.
  • Participating in the annual pay review and staff cost budget process.
  • Conducting appraisals and performance management for all non-clinical staff.
  • Collaborating with the Operations team to plan and promote practice events such as Pet Health Plans, career days, discounts, and bundles.
  • Managing client complaints.

Requirements:

  • A solid background in leadership, operational management, and achieving financial targets.
  • Experience in IT, HR, and H&S, with knowledge of engagement drivers, conflict resolution, and complaint handling.
  • Strong financial acumen, budgeting, forecasting, and KPI management skills.
  • Excellent communication, self-motivation, effective time management, and strong interpersonal abilities.

What We Offer:

  • A competitive salary up to £40,000 per annum (DOE).
  • 6 weeks annual leave plus additional time off for your birthday.
  • Private medical insurance.
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
  • Cycle to work scheme.
  • Initiatives focused on employee wellbeing.
  • Learning and development opportunities via the IVC Evidensia Academy.
  • Quality Improvement Programme.
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
  • Pension scheme.
  • Discounted staff pet care.

About Us:

Crossroads is a three-site small animal first opinion practice located in High Wycombe, Hazlemere, and Watlington. Our modern facilities and fantastic team provide a supportive and welcoming environment. As a training practice, we offer ample support to help new staff integrate and gain experience. We regularly gather for clinical discussions and maintain strong social connections within the practice and with local referral practices.

This role will primarily be based at our main surgery in High Wycombe, but you will also need to visit and spend time at our other branches.

", "lang_code": "en"}

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