Rail Operations Manager
3 weeks ago
We are seeking an experienced Rail Operator to join our team at South Western Railway. As a key member of our stations team, you will be responsible for ensuring the safe and efficient operation of trains and stations.
Key Responsibilities- Safety and Security: You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.
- Customer Service: You'll keep customers updated about their journeys by making announcements and in your face-to-face interactions, bringing your own personality to make it a truly personal experience for our customers.
- Teamwork: You'll work with train staff and other colleagues to ensure trains leave your station safely on time, liaising with station and control colleagues as needed.
- Dispatching Trains: You will be safely dispatching trains from the platform, ensuring all customers are clear of the train while observing the correct signal.
- Knowledge Expert: As your experience grows, you will become the font of knowledge about not only customer SWR journeys but also key destinations, attractions, and London transport.
- Station Maintenance: You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets quality and safety standards.
- Travel Requirements: Able to travel to your location of work within 60 minutes for all shift times.
- Organizational Skills: Organised and efficient, able to cope with repetitive tasks under pressure.
- Communication: A great communicator and able to talk to anyone.
- Passion for Excellence: Passionate about doing the right thing – nothing is too much trouble.
- Tech Savviness: Competent in the ability to use technology.
- Confidence: Confidence to make regular live announcements at your station.
- Vision: Able to distinguish colours with normal colour vision.
- Salary: Approximately £30,000 per annum plus regional allowance, depending on experience.
- Free Travel: Free duty and leisure travel on SWR services for employees.
- Discounts: 75% discount on many other train operating companies.
- Training and Development: Full training and support with development.
- Pension Scheme: Excellent pension scheme.
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