Accounts Support Specialist
1 day ago
We are looking for a talented Accounts Support Specialist to join our team at Anderson Knight. In this role, you will provide critical support to our Customers Services Department, ensuring seamless delivery of services and maintaining high levels of customer satisfaction.
About the RoleYou will need to have a strong commitment to delivering exceptional customer experiences, with a focus on continuous improvement. With a minimum of 3 years' experience in a Customer Services Administrator or similar role, you will be proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to work flexibly outside standard hours.
Key Responsibilities- Deliver outstanding customer service, maintaining best-in-class standards at all times.
- Process customer service tasks efficiently, ensuring all actions meet required timescales.
- Collect daily rentals via direct debit.
- Issue welcome letters and other correspondence to customers.
- Ensure timely completion of CCA regulatory statements to customers.
- Keep customer details updated and accurate on the system, reflecting any provided information.
- Issue finance settlement quotes efficiently, as per departmental KPIs.
- Handle all customer queries professionally and efficiently.
- Adhere to contractual processes aligned with FCA regulations concerning early termination, the unwind process, and vehicle finance cancellations.
- Ensure all customer interactions are logged accurately and promptly on the system.
- Complete and send necessary files to Credit Reference Agencies before deadlines.
- Submit daily asset registration files to relevant bureaus to secure company assets, updating records as required.
- Address customer requests and queries promptly and consistently through various communication channels.
- Maintain accurate customer data in compliance with GDPR and Data Protection requirements.
We offer an attractive salary of £28,000 - £30,000 per annum, depending on experience, plus a range of benefits including training opportunities, career development, and a positive working environment.
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