Account Support Specialist
1 day ago
The Account Support Specialist plays a vital role in delivering exceptional customer service while resolving complex customer needs and requests. As an integral part of our business banking team, you will work closely with customers to understand their needs, provide tailored solutions, and ensure their expectations are met.
About the Role:
This role requires a deep understanding of business banking principles, excellent communication skills, and a strong ability to problem-solve. You will collaborate with colleagues across the bank to align and integrate customer care processes, identify areas for improvement, and develop recommendations for change. Your primary goal is to deliver a unique, personalized experience for each customer, exceeding their expectations and building long-term relationships.
Responsibilities:
• Manage customer accounts, respond to queries, and resolve issues in a timely and professional manner.
• Collaborate with teams across the bank to align and integrate customer care processes.
• Identify areas for improvement and develop recommendations for change in customer care processes.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank's products and services.
Requirements:
• Previous experience in a customer service role or business banking environment.
• Excellent verbal and written communication skills, with a strong focus on problem-solving and attention to detail.
• Ability to work independently and take ownership of tasks, with a strong understanding of business banking principles.
What We Offer:
A competitive salary of £26,500 per annum, based in either Knutsford or Glasgow, with working hours between Monday to Saturday, 8AM to 8PM.
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