Clinical Operations Manager

4 weeks ago

Lewes, East Sussex, United Kingdom NHS Sussex ICB Full time
Job Summary

NHS Sussex ICB is committed to creating an inclusive working environment that reflects our commitment to celebrating and promoting diversity for all groups. We are particularly under-represented in staff from Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively encourage and welcome applications from these communities. Furthermore, we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

We encourage all applicants to share their equality information with us confidentially during the application process so that we can statistically monitor how fair and equitable our recruitment process is and how well we are reaching applicants from diverse communities and identify where we need to improve. This information is removed before shortlisting.

An exciting opportunity has arisen to join NHS Sussex All-Age Continuing Care (AACC). The service delivers NHS-funded care to Sussex residents.

The Clinical Operations Manager will support the Deputy Head of AACC on the delivery of an efficient, effective and high-quality professional and co-ordinated Continuing Healthcare commissioning function capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.

Main Duties of the Job

The post holder will act as a senior operational manager within the AACC team, and work to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022)

The post holder will be responsible for reviewing and producing a range of policies and standard operating procedures and embedding their operation into practice to assure quality and safety of the commissioning of Continuing Healthcare.

The post holder is required to lead and provide expert input to service improvement projects to ensure that the service is sensitive, responsive and flexible to the changing needs of the clients and balanced against the need to remain cost-effective in a changing commissioning environment.

About Us

NHS Sussex ICB are committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns. We empower our people to work where, when, and how they choose with minimum constraints to support their wellbeing to sustain good work-life balance and to optimise performance and delivery.

We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

Flexible working requests will be considered for all roles.

Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population.

Should you require a reasonable adjustment to our recruitment process please contact the Recruitment Team to ensure that measures can be put in place to support you.

NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff, you will be encouraged and supported to implement new ways of working that will help us achieve that goal.

Job Responsibilities

The Clinical Operations Manager will support the Head of All-Age Continuing Healthcare (AACC) on the delivery of an efficient, effective and high-quality professional and co-ordinated Continuing Healthcare commissioning function capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.

The post holder will act as a senior operational manager within the All-Age Continuing Healthcare team, and work to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022)

The post holder will support the Deputy Head of AACC to ensure that the CHC work streams and programmes are planned and carried out effectively, in a timely way and achieve agreed targets and trajectories.

The post holder will be responsible for reviewing and producing a range of policies and standard operating procedures and embedding their operation into practice to assure excellence in financial management of the CHC budget and the quality and safety of the commissioning of Continuing Healthcare.

The post holder will lead, develop and co-ordinate a modern, effective, customer-focused, business and administrative support service that underpins CHC eligibility assessment/review and commissioning processes.

The post holder supports the Head of AACC in developing and managing CHC Quality Improvement and Productivity Programmes (QIPP) and monitoring their delivery.

The post holder is required to lead and provide expert input to service improvement projects to ensure that the service is sensitive, responsive and flexible to the changing needs of the clients and balanced against the need to remain cost-effective in a changing commissioning environment.

Person Specification

Qualifications

Essential
  • Registered Nurse
  • First level degree or equivalent educational achievement or equivalent experience
  • Evidence of continuing professional development associated with NHS Continuing Healthcare.
  • Leadership qualification
  • Expert working knowledge of NHS Continuing Healthcare guidance and policy
  • Knowledge of NHS Continuing Healthcare assessment process
  • Knowledge of risk management policies and procedures
  • Knowledge of data protection and confidentiality in the handling of data and person-sensitive information
  • Ability to identify and support individual staff and team development.
  • Resilient in holding self and others to account in the delivery of agreed priorities
  • Ability to lead and influence strategy and delivery.
  • Expert knowledge of root cause analysis theory and application
  • Knowledge of policy and legislation in relation to CHC and PHBs
  • Extensive Knowledge of safeguarding framework for both adults and children
  • Extensive Knowledge of legislation that impacts on patients receiving NHS CHC ie MHA, LPS, DoLS
  • Significant demonstrable experience of working within Continuing Healthcare sector, including Knowledge of current NHS policies, guidance and legislation in relation to NHS CHC and Funded Nursing Care.
  • Extensive experience of working with adults in a variety of settings including case management and/or assessment responsibility.
  • Experience of implementing evidence-based practice/guideline development
  • Experience of coaching/supporting/mentoring less experienced staff
  • Experience of clinical standard setting and audit, and leadership in audit cycles
  • Negotiation with and working to achieve outcomes with professionals from other organisations
  • Evidence of ability to set and monitor high standards of care
  • Ability to understand key elements of and lead on change management in relation to clinical practice
  • Interagency working
  • Experience of clinical standard setting and audit, and leadership in audit cycles
  • Teaching/training/presentation skill
  • Negotiation with and working to achieve outcomes with professionals from other organisations

Skills & Capabilities

Essential
  • Ability to analyse and interpret national policy and implement new systems as necessary for the post
  • To demonstrate highly specialist clinical decision-making skills
  • Clear understanding of clinical supervision and reflective practice
  • Ability to motivate and inspire others
  • Excellent communication both verbal and written
  • Ability to work flexibly and co-operatively
  • Ability to effectively manage conflict
  • Ability to prioritise workload and delegate tasks appropriately
  • Ability to develop own and others' practices
  • Computer literate
  • Ability to motivate staff to participate in audit and research
  • Ability to lead a team

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