Customer Service Representative

3 weeks ago


Stirling, United Kingdom Diligenta Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.

About the Role:

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and experience in customer service and complaint handling. You will work closely with our customers to understand their needs and concerns, and provide solutions that meet their expectations.

Key Responsibilities:

* Resolve customer complaints and queries in a timely and professional manner
* Work closely with customers to understand their needs and concerns
* Provide solutions that meet customer expectations
* Develop and maintain a thorough knowledge of our products and services

Requirements:

* Financial Services or complaint handling experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic knowledge of Microsoft Office (e.g. Word, Excel)

What We Offer:

* Competitive salary and benefits package
* Opportunity to develop your skills and experience in customer service and complaint handling
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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