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Service Coordinator Part-time Permanent

1 month ago

Greater Manchester, United Kingdom Complete Security Recruitment Full time £30,000
Job Title: Service Coordinator Part-time Permanent

Are you a Service Coordinator looking for a challenging role in the fire and security industry? We are seeking a highly motivated and organized individual to join our team as a Service Coordinator Part-time Permanent.

Job Summary:

The Service Coordinator will be responsible for scheduling and compliance of all service works of all systems across a large customer base within your region. You will assist the Regional Service Manager, Account Managers, and Service Desk Manager in delivering exceptional performance and excellent customer service.

Key Responsibilities:
  • Replenish van stock daily on time for engineers
  • Schedule the work of engineers to maximize efficiency, reduce travelling time, prevent cross-overs and out of area working
  • Communicate all delays or failures to the Service Desk Manager to inform customer input notes into management system including actions taken
  • Assist the Service desk in case of sickness, leave or resource problems
  • Report security events or potential events or other security risks to the organisation and protect assets from unauthorized access, disclosure, modification, destruction or interference
  • Adhere to company policy in relation to Health & Safety and Equal Opportunities and complies with all policies and procedures as laid out in the current company handbook, with particular emphasis on the protection of sensitive customer information
Requirements:
  • Good level of computer literacy – using Word, Excel, PowerPoint, Outlook etc.
  • Knowledgeable on the Loss Prevention marketplace, strong interpersonal and communication skills, goal/results orientated, exceptional customer-centric relationship-oriented approach, self-motivated, approachable and confident, ability to prioritize, consultative approach, attention to detail and supportive
  • Excellent telephone manner
About Us:

Our client provides integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk-based integrated security solutions, deployed through their unique Risk Modelling tool. Products combine to provide a best return on investment made by our varied client base, with sharing strategic best practice wherever possible to the benefit of all clients, reducing risk and costs wherever possible.