IT Service Transition Specialist

4 weeks ago


Manchester, United Kingdom Permanent Futures Full time
Service Introduction Officer Role

Permanent Futures is seeking a skilled Service Introduction Officer to manage the seamless integration of new IT services into live environments.

This role offers a unique blend of challenge and development for those passionate about IT project management.

The successful candidate will work closely with project managers, technical teams, and third-party suppliers to ensure all new services meet operational and technical standards before going live.

Key Responsibilities:

  • Manage and coordinate the introduction of new IT services, ensuring they are fully tested and compliant.
  • Collaborate with internal teams and external suppliers to develop and implement effective service design processes.
  • Lead service introduction forums to ensure all stakeholders are informed and operational requirements are met.
  • Evaluate service performance post-launch and contribute to continuous improvement initiatives.

Requirements:

  • Experience in IT service management or a similar role, particularly managing transition from project to live operations.
  • Strong organisational skills and ability to manage multiple projects simultaneously.
  • Experience working with third-party vendors and managing service delivery against contractual agreements.
  • Familiarity with ITIL principles or similar service management frameworks is desirable.

This is a great opportunity for someone eager to contribute to innovative IT services and develop within a supportive organisation.



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