Policy Professional
5 days ago
About the Position:
This is a full-time role with regular working hours and 3 days working from home. You will work closely with colleagues to identify areas for improvement and implement changes that enhance our customer service.
Key Responsibilities:
- Investigate policies and respond to customer inquiries in a timely manner.
- Making proactive phone calls to prevent customer issues.
- Collaborate with colleagues to develop strategies for improving customer satisfaction.
Requirements:
- A strong background in customer service with a focus on policy investigation.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
What We Offer:
- A competitive annual salary of £23,400.
- An attractive benefits package including 25 days holiday and 8 flexible bank holidays.
- Ongoing training and development opportunities to enhance your skills.
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