Solutions Consultant

3 weeks ago

London, Greater London, United Kingdom London Bridge Hospital Full time

Job Title: Solutions Consultant

Job Summary:

We are seeking a highly skilled Solutions Consultant to join our team at London Bridge Hospital. As a Solutions Consultant, you will be responsible for implementing and supporting systems and technologies deployed to consultants and medical secretary support.

Key Responsibilities:

  • Assist in implementation and support of systems and technologies deployed to consultants and medical secretary support.
  • Recommend process changes that improve the implementation, maintenance, and support of Consultant facing equipment and technologies.
  • Assist in testing Customer-related systems for facility-specific requirements.
  • Coordinate consultants and medical secretary service requests.
  • Document interactions with consultants and supporting medical secretaries to confirm needs are met.
  • Monitor and communicate trends and issues, provide timely response and resolution to provider issues identified and reported in ServiceNow.
  • Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance.
  • Assure Consultants and staff have access to appropriate patient data.
  • Contribute to division and facility strategic planning.
  • Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and Consultant office staff on new and current applications.
  • Partner with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactions.

Requirements:

  • Minimum 3 years in a similar role.
  • Experience in working in and managing a changing environment.
  • Experience in an environment in the healthcare industry to physician support.
  • Prior experience supporting clinical applications with physicians.
  • Organisational skills and attention to detail.
  • Demonstrated ability to communicate effectively with clinical and information technology personnel.
  • Broad understanding of workflow and how systems are used in physician practices.

Why Join Us:

At London Bridge Hospital, we are committed to providing exceptional care to our patients. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and rewarding. As a Solutions Consultant, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality care. You will also have access to a comprehensive range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary and benefits package.

What We Offer:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
  • Private Healthcare Insurance for treatment at our leading hospitals.
  • Private pension contribution which increases with length of service.
  • Season Ticket Loan and Cycle to Work scheme.
  • Group Life Assurance from day one.
  • Critical illness cover.
  • Enhanced Maternity and Paternity pay.
  • Corporate staff discount for all facilities including Maternity packages at The Portland.
  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
  • Discounts with over 800 major retailers.

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