Luxury Spa Manager

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom Espa Full time

Job Title: Luxury Spa Manager

Job Summary: We are seeking a highly motivated and experienced Luxury Spa Manager to join our team at ESPA Life at Corinthia Dubai. The successful candidate will be responsible for overseeing the daily operation of the spa, including facility function, guest relations, staff management and welfare, financial reporting, stock control, and standard operating procedures.

Key Responsibilities:

  • Operations – overseeing daily operation including but not limited to, facility function, guest relations, staff management and welfare, financial reporting, stock control and standard operating procedures
  • Standards – maintaining both service and facility standards throughout the operation
  • Training – identifying and managing training needs, PDP's and growth of Spa team to develop and maintain a highly motivated team. Managing and delivering induction programmes for new starters
  • Financial - monitor spa performance through reviewing and reporting on KPI's and directing initiatives to drive sales.
  • Marketing – supporting the Marketing initiatives, PR activity and events to drive success of the Spa
  • Wellness – liaising with external visiting practitioners and the ESPA wellness team to ensure a seamless guest experience

Requirements:

  • Previous experience within a management role in a luxury five-star spa environment
  • Ability to understand and analyse financial performance
  • Previous experience in developing marketing strategy
  • Understanding and experience of the operational requirements of a 5-star Spa & Wellness environment

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