Technical Customer Service Representative

3 days ago


Birmingham, Birmingham, United Kingdom Aston Carter Full time

Job Title: Technical Customer Service Representative

About the Role:

We are seeking a highly skilled Technical Customer Service Representative to join our team at Aston Carter. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services
  • Meet or exceed customer satisfaction targets

Requirements:

  • 2+ years of experience in a technical customer service role
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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