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Customer Service Representative

2 months ago

Birmingham, Birmingham, United Kingdom EE Full time
Job Overview

Job Summary

We are seeking a skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities

  • Provide technical support and troubleshooting to customers via phone and other communication channels.
  • Assist customers with broadband-related queries and issues, ensuring a high level of customer satisfaction.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Develop and maintain a thorough understanding of EE's products and services to provide accurate and informed support to customers.
  • Participate in ongoing training and development to enhance technical skills and knowledge.

What We Offer

  • A competitive hourly rate of £12.05 per hour.
  • Huge discounts on EE and BT products, including mobile and broadband services.
  • Opportunities for career development and growth within the company.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including occasional home working.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Basic knowledge of broadband technology and EE's products and services.
  • Ability to work independently and as part of a team.

What's Next

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.