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Repairs Manager

2 months ago

North Yorkshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time
Repairs Manager Job Description

We are seeking a skilled Repairs Manager to join our team at James Andrews Recruitment Solutions Ltd. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients.

The ideal candidate will have a strong background in contracts management within social housing, with experience in overseeing the delivery of responsive and empty home work to high levels of customer satisfaction.

Key Responsibilities:
  • Directly line manage two Property Surveyors, covering responsive repairs including tenanted and void properties.
  • Oversee the in-house DLO who complete 65% of all works, hold the team accountable, manage performance and KPI's.
  • Ensure the delivery of a high-quality service that meets the needs of tenants, leaseholders, and other internal and external stakeholders.
  • Provide a structured approach to reviewing and improving performance and understand how to manage budgets and employees effectively.
  • Undertake performance reviews of the in-house maintenance service to ensure value for money and efficiency.
  • Manage any complaints that come through in line with the housing ombudsman code.
  • Analyse data and manage areas of procurement.
Requirements:
  • Recognised qualification at degree or diploma level in a building-related subject or relevant experience in Housing Maintenance Service Delivery.
  • Demonstrate the capability to lead and support a diverse team.
  • Working knowledge of Health and Safety and compliance regulations as well as damp and mould in Social Housing.
  • Experience of procuring services through frameworks and direct services.
  • Demonstrate ability to manage KPI's including budgets effectively, in a contracts management capacity.
  • Experience of managing teams through a change process.
  • Effective skills in resident engagement and involvement.
Benefits:
  • Excellent defined contribution pension scheme with employer contributions of 6%.
  • 33 days holidays (incl. bank holidays) - plus option to buy or sell more.
  • Discount packages with over 800 retailers e.g. shopping, utilities, and leisure.
  • Enhanced maternity, paternity, and adoption pay.
  • Health care cash plan.
  • Low-cost employee loans & saving accounts.
  • Cycle to work schemes.
  • Employee Assistance programme (giving completely confidential care, support, and advice when you need it 24 hours a day, 365 days a year).

Working hours: 35 hours per week, Monday – Friday, flexible working hours i.e. 8AM – 4PM, 9AM – 5PM, four days in the office/on patch, one day working from home.