Repairs Coordinator
2 months ago
MMP Consultancy are looking to recruit a Repairs Coordinator to join a Housing Provider on a Temporary Basis in North London.
**Duties**:
- Ensuring all calls & administration are prioritised and managed to a high standard
- Recording work accurately and enabling repairs to be completed within agreed timescales
- Acting as a point of contact for responsive repairs contractors, investigation of repairs and approving and varying on-going works
- Liaise effectively with contractors and developers and work in collaboration with other colleagues and teams to successfully manage and resolve repair types of issues
- Ensuring complaints and priority responses are captured and managed within a timely manner
- Provide a duty officer service to all visitors reporting repairs at the reception, when needed
- Providing feedback to managers when requested to assist in monitoring and improving service and the customer experience
- Act as a part of a team being the main point of contact by customers reporting repairs and maintenance-based enquiries
- Provide property and maintenance-based advice to residents, in line with the procedures and accurately diagnose repairs and identify property needs and where suitable, following them through to completion
Essential Skills & Experience:
- Wide experience in Microsoft Office & the ability to easily learn other IT packages with a good level of demonstrable IT literacy
- Experience of working with customers in high volume environments with the ability to manage a demanding workload
- Experience with or an aptitude for the understanding of property maintenance with the ability to accurately diagnose repairs and instruct contractors for following training
- Experience of dealing with customers from different backgrounds and delivering high levels of service
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