Maintenance Management Lead
3 days ago
Job Summary:
Austin Fraser is seeking a skilled Maintenance Management Lead to join their team. As a key member of the contract support team, you will play a crucial role in ensuring seamless delivery of maintenance services to clients.
Key Responsibilities:
- Oversee the end-to-end process of delivering high-quality maintenance services, including managing job management systems and coordinating with tradespeople.
- Develop and coach a small team of administrators to ensure they have the necessary skills and knowledge to excel in their roles.
- Provide exceptional customer service, responding to tenant queries and resolving issues efficiently.
- Manage conflicts and poor performance within the team, promoting a positive and productive work environment.
- Collaborate with the contract team to maintain a professional atmosphere, ensuring all office staff deliver excellent customer service.
- Identify trends and areas for improvement, recommending solutions to senior management.
- Update job management systems and other relevant systems in a timely and accurate manner.
- Collect and analyze client feedback, highlighting opportunities for growth and development.
Requirements:
- Basic knowledge of building maintenance trades and tasks.
- Familiarity with IT systems, including MS Office and bespoke job management software.
- Excellent communication and interpersonal skills, able to adapt to changing situations.
- Possess good geographical understanding of the Woking area.
- Ability to remain composed under pressure, demonstrating a level head to the team.
Compensation Package:
A competitive salary of £30,100 per annum, 23 days' holiday (rising with length of service), pension, and life assurance.
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