Maintenance Management Lead

3 days ago


Woking, Surrey, United Kingdom Austin Fraser Full time

Job Summary:

Austin Fraser is seeking a skilled Maintenance Management Lead to join their team. As a key member of the contract support team, you will play a crucial role in ensuring seamless delivery of maintenance services to clients.

Key Responsibilities:

  • Oversee the end-to-end process of delivering high-quality maintenance services, including managing job management systems and coordinating with tradespeople.
  • Develop and coach a small team of administrators to ensure they have the necessary skills and knowledge to excel in their roles.
  • Provide exceptional customer service, responding to tenant queries and resolving issues efficiently.
  • Manage conflicts and poor performance within the team, promoting a positive and productive work environment.
  • Collaborate with the contract team to maintain a professional atmosphere, ensuring all office staff deliver excellent customer service.
  • Identify trends and areas for improvement, recommending solutions to senior management.
  • Update job management systems and other relevant systems in a timely and accurate manner.
  • Collect and analyze client feedback, highlighting opportunities for growth and development.

Requirements:

  • Basic knowledge of building maintenance trades and tasks.
  • Familiarity with IT systems, including MS Office and bespoke job management software.
  • Excellent communication and interpersonal skills, able to adapt to changing situations.
  • Possess good geographical understanding of the Woking area.
  • Ability to remain composed under pressure, demonstrating a level head to the team.

Compensation Package:

A competitive salary of £30,100 per annum, 23 days' holiday (rising with length of service), pension, and life assurance.



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