Senior Technical Support Specialist

4 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

**About Interface Recruitment UK**

We are partnering with a leading technology business to find a highly skilled 3rd Line Engineer to join their team.

Job Summary

The 3rd Line IT Support Engineer role will have varied responsibilities across both BAU support escalations and project-focused work. You will effectively sit above a talented team of Service Desk Engineers, dealing with support escalations, as well as overlapping into the infrastructure space with the company's highly-skilled Infrastructure specialists.

Key Responsibilities

  • Take ownership of service tickets, ensuring that the best possible service is provided to end-users.
  • Operate in a very hands-on, technical capacity, covering high-level support of virtualized and physical server environments, as well as core Microsoft technologies, such as Office365 and Active Directory.
  • Work closely with the Service Desk team to ensure seamless support and escalation processes.
  • Collaborate with Infrastructure specialists to ensure alignment and effective support of infrastructure-related issues.

Requirements

  • 3rd Line experience with a deep commercial focus.
  • Strong technical skills, including experience with virtualized and physical server environments, as well as core Microsoft technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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