Technical Services Engineer

4 days ago


Ashbourne, Derbyshire, United Kingdom MasterMover Limited Full time
About the Role

MasterMover Limited is seeking a skilled Electrical Technical Support Engineer to join our team.

The successful candidate will be responsible for providing technical support to our global customers and service partners, troubleshooting product issues, and ensuring customer satisfaction.

The role involves working closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.

Responsibilities:

  • Providing technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.
  • Troubleshooting and resolving technical issues both remotely and onsite when necessary.
  • Documenting technical issues and resolutions, contributing to our knowledge base for ongoing improvement.
  • Assisting with installation, configuration, and maintenance of MasterMover products.
  • Collaborating with internal teams to escalate and resolve complex issues and contribute to product improvements.
  • Demonstrating product training to customers and service partners to ensure proper usage and performance.

Requirements:

  • Proven background in electronics, electronic engineering/design, and controls.
  • Experience in wireless systems is desirable.
  • Experience in automation/robotics is desirable.
  • Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.
  • Excellent planning, organising, decision making and problem-solving skills.
  • Reliable, flexible and proactive individual with good time management and the ability to work autonomously.
  • Excellent communication, interpersonal, negotiation and influencing skills.
  • Proficient in using Microsoft Office and other relevant software.

Salary: £45,000 - £60,000 per annum.


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