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Concession Leader

2 months ago

London, Greater London, United Kingdom Mulberry England Full time
About the Role

We are seeking an experienced Concession Leader to join our team at Mulberry Harrods. As a key member of our retail team, you will be responsible for leading your store and team to success, delivering an exceptional customer experience, and driving business growth.

Key Responsibilities
  • Create a high-performing team that values diversity and inclusivity
  • Encourage open discussions and collaboration to drive creativity and innovation
  • Develop and maintain key customer relationships using in-store CRM tools
  • Lead and deliver operational excellence, with a focus on sustainability and reducing Mulberry's carbon footprint
  • Contribute to the development of a welcoming and fun store environment that inspires customer loyalty
What We Offer
  • Competitive basic salary and bonus
  • Product allowance and staff discount
  • Extra day off for your birthday and pension contributions
  • Training and development opportunities, including full access to LinkedIn Learning
Requirements
  • Experience in luxury fashion retail, preferably as a leader or team manager
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Passion for fashion and customer service