Luxury Fashion Concession Manager

2 weeks ago

London, Greater London, United Kingdom Mulberry England Full time

Concession Leader Role Overview

Mulberry England is a global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. We are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

This Concession Leader role is based in the iconic British landmark, Harrods. As a Concession Leader at Mulberry, you will lead your store and your team to succeed. To do this, you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others.

Key Responsibilities

  • Create a high-performing team where diversity is embraced and every person feels valued and a sense of belonging.
  • Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
  • Create a culture that embraces feedback, gives praise, shares successes, coaches, and challenges.
  • Nurture a welcoming and fun environment for customers and team members.
  • Develop and maintain key customer relationships using in-store CRM tools.
  • Continually demonstrate a commitment to driving business growth.
  • Collaborate and build key relationships to accelerate store growth.
  • Demonstrate expert market awareness and the ability to use analysis to maximize trading opportunities.
  • Lead and deliver operational excellence, showing respect and consideration for people, product, and the environment.
  • Contribute to decreasing Mulberry's carbon footprint, helping to mitigate climate change, and promoting a greener, more sustainable future.
  • Promote equity, empathy, and understanding and demonstrate this commitment within internal and external communities.

Requirements

  • Inspiring
  • Engaging
  • Agile
  • Perceptive
  • An experienced Leader (preferably within luxury fashion but not essential)
  • In love with fashion

What We Offer

  • Competitive basic salary
  • Bonus
  • Product allowance
  • An enviable staff discount and exclusive access to staff sales
  • Extra day off for your birthday
  • Pension Contributions & Life Assurance
  • Training and development opportunities, including full access to LinkedIn Learning
  • x2 Community Days per year

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