Fashion Concession Lead

1 month ago


London, Greater London, United Kingdom OTB Group Full time
Concession Supervisor Job Description

JIL SANDER, a renowned luxury brand, is seeking a highly skilled Concession Supervisor to join our team at Dover Street Market. As a key member of our retail team, you will be responsible for ensuring the highest standards of customer service and sales performance.

Main Responsibilities:
  • Manage the day-to-day operations of the store, ensuring seamless customer experiences.
  • Support recruitment and conduct performance reviews to drive team success.
  • Coach and motivate your team to deliver exceptional customer service and drive sales.
  • Lead your team to create personalized experiences for each customer, fostering a loyal customer base.
  • Ensure high customer satisfaction by being knowledgeable about products and collaborating with colleagues to provide excellent sales service.
  • Identify opportunities to drive sales and maximize profitability through efficient team organization and product presentation management.
  • Contribute to commercial performance improvement through technical product knowledge, sales analysis, and visual merchandising expertise.
Life Skills:
  • Ability to learn and share product expertise to meet customer needs.
  • Experience in team training, empowerment, and motivation.
  • Attitude to create a positive and inclusive work environment.
  • Adaptability in responding to changing demands and opportunities in a rapidly evolving retail environment.
  • Strong communication skills (verbal, in person, via email, SMS, etc.).
  • Strong attention to detail.
  • Time management.
  • Problem-solving.
  • Omni-channel retail orientation.
  • CRM digital orientation.
  • Flexible availability, including weekends and holidays.
Requirements:
  • Customer orientation.
  • At least 1/2 years of experience as a Supervisor or Assistant Store Manager in fashion or luxury companies.

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