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Strategic Retail Planning Manager

2 months ago

Watford, Hertfordshire, United Kingdom Allwyn Full time

About Allwyn

Allwyn is a leading multi-national lottery operator with a market-leading presence in several countries. We are committed to creating a new experience for the National Lottery and powering change for the greater good.

Our Vision

We aim to modernize our technology and operations, refresh our games, and support our shops while improving the use of data and digital. Our preparations to transform the National Lottery will be a once-in-a-lifetime type of project in the lottery industry, anywhere in the world.

Key Responsibilities

  • Retail Assurance and Compliance:
    • Lead the delivery of all assurance activities across the Retail channel, including maintenance of the Retail risk register and associated Licence Conditions.
    • Facilitate monthly supplier reviews in conjunction with Retail relationship managers and Procurement colleagues.
    • Represent the Retail Channel at the Data Governance working group and lead relevant activities across the Retail Channel.
  • Social Values:
    • Work with the Social Value and Retail Strategy & Operations team to define initiatives and activities required to deliver Retail elements of social value commitments from the bid.
  • Retail Experience:
    • Lead the cross-functional Retailer Experience Working Group to identify key moments of truth and pain points within the retailer journey.
    • Represent Retail at the Customer Experience Steering Group as required.
    • Manage the Cosine budget in line with budget/RF process and timings.
    • Timely execution of retail PP initiatives as defined in the ABP.
    • Timely and accurate delivery of all Assurance and Data Governance activities across the retail channel.
    • Provide monthly updates to RCSG on Operation Guardian, Retailer Experience, and Assurance status.
  • Healthy/Responsible Play:
    • Accountable for the day-to-day relationship and ongoing contract with Cosine to deliver the annual Operation Guardian programme and OPMs.
    • Ongoing monitoring of Op Guardian Operation Performance Metrics (OPMs) to inform weekly, monthly, and quarterly reporting and governance forums.
    • Work with Cosine and cross-functional SMEs to identify any potential risks to the delivery of OPMs, gaining agreement to any mitigating actions.

Requirements

  • Proven experience working cross-functionally to deliver complex projects with multiple deliverables.
  • Proven experience of being able to take charge in getting to clear solutions that can be presented back to the business.
  • Proven experience working across different levels of the organization with strong stakeholder management skills, including the ability to influence at Head of & Director level.
  • Proven experience of execution of plans plus the ability to think longer term and more strategically.
  • Excellent presentation and communication skills and the ability to present confidently to senior managers and cross-functional teams.
  • Understands the importance of commercial delivery and how their role is linked to this.
  • Proven experience of managing Risk & Compliance activities including risk analysis frameworks and implementing controls in the retail environment to mitigate/manage risk.
  • Naturally curious, challenges the norm, whilst being receptive and considerate to other ways of approaching things.
  • Always looking to better themselves - understanding of their own strengths and areas for development.
  • Proven experience in managing and coaching direct reports.