Service Desk Team Lead
2 weeks ago
COR6994 Service Desk Team Lead, IT Support Manager, Microsoft, ITIL, Hybrid,
We're seeking a Service Desk Team Lead / IT support Manager to join a pioneering organisation, as they embark on an exciting new chapter, building a new site and service desk team in Oxfordshire
The IT Support Manager Role
As the Service Desk Team Lead, you will manage a small, dynamic team of skilled 1st and 2nd Line Engineers, supporting over 1,500 users across the UK. Working within a Microsoft-based environment, you'll take ownership of the day-to-day operations of the service desk, ensuring seamless technical support, guiding your team, and driving exceptional customer service. Achieving KPIs and maintaining high standards will be key to your success in this role.
The Company
This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.
Benefits
- 25 days holiday
- 6% pension
- Excellent bonus scheme - uncapped for high achievers
What's required of the Service Desk Team Lead?
- A strong technical background in 1st and 2nd line support.
- Proven experience leading a service desk team or mentoring staff, with a desire to take the next step.
- Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy.
- Experience working with ITIL, with a focus on change management.
Take the next step
If you're eager to take on a new challenge, lead a talented IT support team, and help establish a new site from the ground up, this is an excellent opportunity Apply today and take the first step toward an exciting new chapter in your career.
-
ICT Service Desk Team Lead
2 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeJob Title: ICT Service Desk ManagerWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and ensure that service levels and performance targets are met.Manage service requests,...
-
ICT Service Desk Team Lead
2 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeJob Title: ICT Service Desk ManagerWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and ensure that service levels and performance targets are met.Manage service requests,...
-
IT Service Desk Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service.Manage service requests, incidents, and problems, ensuring that the team exceeds service level...
-
IT Service Desk Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service.Manage service requests, incidents, and problems, ensuring that the team exceeds service level...
-
IT Service Desk Team Leader
2 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderApplause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Train, coach, and mentor team members to support career...
-
IT Service Desk Team Leader
2 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderApplause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Train, coach, and mentor team members to support career...
-
IT Service Desk Team Leader
2 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeLead IT Service Desk TeamAre you an experienced IT professional looking for a new challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key ResponsibilitiesOversee the day-to-day operations of the 10-person Service Desk team, providing Level 1...
-
IT Service Desk Team Leader
2 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeLead IT Service Desk TeamAre you an experienced IT professional looking for a new challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key ResponsibilitiesOversee the day-to-day operations of the 10-person Service Desk team, providing Level 1...
-
ICT Service Desk Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeLead the IT Service Desk TeamWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key ResponsibilitiesOversee the day-to-day operations of the Service Desk team, providing Level 1 and 2 support.Lead and mentor the team, managing workflows and ensuring service levels and...
-
ICT Service Desk Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Search results Full timeLead the IT Service Desk TeamWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key ResponsibilitiesOversee the day-to-day operations of the Service Desk team, providing Level 1 and 2 support.Lead and mentor the team, managing workflows and ensuring service levels and...
-
IT Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Full timeIT Service Desk Team Leader Applause IT £40,000 to £50,000 + Benefits We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment. As the IT Service Desk Team Leader, you will oversee the day-to-day operations of our 10-person Service Desk team, providing Level 1 and 2...
-
IT Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Full timeIT Service Desk Team Leader Applause IT £40,000 to £50,000 + Benefits We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment. As the IT Service Desk Team Leader, you will oversee the day-to-day operations of our 10-person Service Desk team, providing Level 1 and 2...
-
IT Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service.Manage service requests, incidents, and problems, ensuring that the team exceeds service level...
-
IT Team Leader
3 weeks ago
Wednesbury, Sandwell, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service.Manage service requests, incidents, and problems, ensuring that the team exceeds service level...
-
Data Services Team Lead
20 hours ago
Wednesbury, Sandwell, United Kingdom Damicor Full timeJob OpportunityA chance to lead a team of shift engineers has arisen at Damicor, an international organisation based in the Wednesbury area.Salary: Up to £47,000 basic + PackageWorking Hours: Monday – FridayLocation: WednesburyKey Responsibilities:Develop and guide the team to improve machine availability and effectivenessMaintenance and repairs on...
-
Sales Team Lead
1 month ago
Wednesbury, Sandwell, United Kingdom Biffa Full time{"title": "Telesales Team Leader", "description": "Role OverviewAs a Telesales Team Leader at Biffa, you will be responsible for leading a team of sales executives to achieve high levels of customer service standards and maximize sales opportunities.You will have the ability to motivate and develop your team, ensuring they have the skills and knowledge to...
-
Sales Team Lead
1 month ago
Wednesbury, Sandwell, United Kingdom Biffa Full time{"title": "Telesales Team Leader", "description": "Role OverviewAs a Telesales Team Leader at Biffa, you will be responsible for leading a team of sales executives to achieve high levels of customer service standards and maximize sales opportunities.You will have the ability to motivate and develop your team, ensuring they have the skills and knowledge to...
-
Sales Team Lead
3 weeks ago
Wednesbury, Sandwell, United Kingdom Biffa Waste Services Full timeTelesales Team Leader Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Telesales Team Leader to join our team at Biffa Waste Services. As a Telesales Team Leader, you will be responsible for leading and developing a team of sales executives to achieve high levels of customer service standards and maximize sales...
-
Sales Team Lead
3 weeks ago
Wednesbury, Sandwell, United Kingdom Biffa Waste Services Full timeTelesales Team Leader Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Telesales Team Leader to join our team at Biffa Waste Services. As a Telesales Team Leader, you will be responsible for leading and developing a team of sales executives to achieve high levels of customer service standards and maximize sales...
-
Barista Team Lead
3 weeks ago
Wednesbury, Sandwell, United Kingdom Costa Coffee Full timeAbout the RoleWe're looking for a skilled and passionate Barista Maestro to join our team at Costa Coffee. As a Barista Maestro, you'll be responsible for leading a team of baristas, ensuring excellent customer service, and maintaining high standards of quality and safety.Key ResponsibilitiesLead a team of baristas to deliver exceptional customer...
