ICT Service Desk Team Lead
2 weeks ago
We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.
Key Responsibilities:- Lead the IT Service Desk team to provide exceptional customer service and ensure that service levels and performance targets are met.
- Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
- Act as an escalation point for major incidents and support issues.
- Oversee team scheduling and ensure backup support is in place.
- Train, coach, and mentor team members, supporting career development.
- Manage IT service projects, ensuring smooth transition into the service desk.
- Ensure adherence to cyber security policies and user access rights compliance.
- Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, O365).
- Experience in networking fundamentals (Cisco Switches/Routers, DNS, DHCP).
- Experience in managing IT projects and mentoring technical staff.
- Pension contribution up to 6%
- Company profit share scheme
- 25 days annual leave + bank holidays
- Life Assurance and Income Protection
- Flexible working options
We are a dynamic and innovative company, and we are looking for a passionate and motivated individual to join our team. If you have the skills and experience we are looking for, please click apply now to take the next step in your career.
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