UK and IE Head of Quality

2 weeks ago


Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

**Job Title:** UK and IE Head of Quality

**Job Summary:** We are seeking a highly experienced Quality Leadership professional to lead our Quality function in the UK and IE markets. The successful candidate will be responsible for implementing quality strategies, ensuring compliance with regulatory requirements, and driving continuous improvement across our operations.

**Key Responsibilities:**

  • Develop and implement quality strategies to exceed customer expectations
  • Ensure compliance with UK and IE regulations, including FCA Consumer Duty requirements
  • Drive continuous improvement across our operations
  • Manage and maintain quality functions and procedures
  • Establish and monitor quality KPIs
  • Lead the monthly quality committee

**Requirements:**

  • Proven experience in a quality leadership role in General Insurance or Retail Financial Services
  • Knowledge of FCA policies and regulations
  • Hands-on framework design and implementation expertise
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills

**What We Offer:**

  • Competitive salary and bonus scheme
  • Excellent training and development opportunities
  • Opportunity to work with a leading insurance company

**About Us:**

We are a leading insurance company with a strong presence in the UK and IE markets. We are committed to delivering high-quality services to our customers and are seeking a talented individual to join our team.



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