Firecheck Contracts Ltd Service Operations Assistant
1 day ago
Fulfilling the role of Service Team Support at Firecheck Contracts Ltd involves working closely with the Service Team, clients, and the Engineering Team. The primary goal is to provide seamless support to various departments when needed.
Core Responsibilities
- Deliver flexible support to the Service Contracts Department.
- Respond promptly to client inquiries to prevent issues from escalating into complaints, escalating them to the Management Team as necessary.
- Generate customer service quotations and reports as required.
- Prepare customer invoices.
- Conduct general administrative tasks relevant to the position, including data entry and communication.
- Oversee engineer diaries, scheduling, and work re-arrangement.
- Produce contract reports for the Service Team Leader and Service Operations Manager as necessary.
- Sustain a professional and customer-focused approach.
- Become familiar with the roles within the Contracts/Service Department.
This list of responsibilities is not exhaustive; further requirements may be requested by Senior Management from time to time.
Essential Skills
- Proficiency in computer applications.
- Superior written, oral, and numerical skills, accompanied by exceptional telephone etiquette.
- A strong commitment to career advancement.
- Outstanding organisational abilities to manage multiple tasks effectively.
- Able to collaborate as part of a team or work independently when needed.
- Demonstrate knowledge of financial concepts and adherence to budgetary guidelines.
- Capacity and willingness to learn about legal and regulatory compliance for the Fire Industry.
Competency Requirements
- Previous experience with Business Management systems (SimPRO, Job logic etc).
- An ideal candidate should possess a proven track record of success within a Customer Service environment.
Compensation Package
We offer a highly competitive salary ranging from £25,000 to £35,000 annually, based on your level of experience.
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