Care Manager

4 weeks ago

London, Greater London, United Kingdom Home Instead Senior Care Full time
Deputy Care Manager Job Description

Home Instead Senior Care is seeking a highly skilled and experienced Deputy Care Manager to join their team.

The successful candidate will be responsible for the day-to-day management of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

Key Responsibilities:
  • Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high-quality private domiciliary care service for older people in the local area.
  • Promote the highest standards of care and service with a focus on person-centered care.
  • Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  • Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  • Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
  • Take part in disciplinary investigations, interviews, and meetings, following company policy and in conjunction with advice from the HR Provider.
  • Ensure that policies and procedures are adhered to by all employees.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Ensure compliance with Home Instead's Equality and Diversity Policy, in respect of employment and service delivery.
Requirements:
  • Extensive care experience with a proven track record in providing consistent excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
  • Strong skills in conducting care assessments and care planning.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Be responsive, agile, and remain calm while dealing with multiple priorities.
  • Be flexible to meet demands of the business, including participating in an on-call rota.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  • Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.

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