Technical Customer Support Specialist

1 week ago


London, Greater London, United Kingdom Brookwood Recruitment Ltd Full time
Job Title

We are seeking a highly skilled Technical Customer Support Specialist to provide expert-level support for our LED display hardware and software products throughout Europe.

Salary: £42,000 per year in London, with 2 days of on-site work.

Key Responsibilities:

  • Technical Support: Deliver remote and on-site technical support through various channels. Efficiently troubleshoot and resolve customer issues related to our LED display products.
  • Issue Resolution: Accurately document technical problems, diagnosis, and solutions. Escalate complex cases promptly and ensure proactive follow-up to resolution.
  • On-Site Assistance: Provide on-site supervision and technical expertise during installations and services across Europe, ensuring project completion.
  • Continuous Learning: Stay updated on product changes, system updates, and support procedures to provide accurate information.
  • Process Improvement: Collaborate with internal teams to implement solutions for customer needs, providing feedback to improve products and services.

Requirements:

  • Experience: Minimum 2 years of experience in technical customer support or service for hardware and/or software products.
  • Language Skills: Professional fluency in English is required.
  • Technical Acumen: Ability to quickly learn new technologies to assist end-users effectively.
  • Communication Skills: Strong listening skills and the ability to explain technical issues to non-technical audiences.
  • Problem-Solving: Skilled in diagnosing issues and implementing efficient solutions independently or collaboratively.
  • Travel: Willingness to travel frequently across Europe for on-site support and supervision.


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