Technical Customer Support Specialist
1 week ago
We are seeking a highly skilled Technical Customer Support Specialist to provide expert-level support for our LED display hardware and software products throughout Europe.
Salary: £42,000 per year in London, with 2 days of on-site work.
Key Responsibilities:
- Technical Support: Deliver remote and on-site technical support through various channels. Efficiently troubleshoot and resolve customer issues related to our LED display products.
- Issue Resolution: Accurately document technical problems, diagnosis, and solutions. Escalate complex cases promptly and ensure proactive follow-up to resolution.
- On-Site Assistance: Provide on-site supervision and technical expertise during installations and services across Europe, ensuring project completion.
- Continuous Learning: Stay updated on product changes, system updates, and support procedures to provide accurate information.
- Process Improvement: Collaborate with internal teams to implement solutions for customer needs, providing feedback to improve products and services.
Requirements:
- Experience: Minimum 2 years of experience in technical customer support or service for hardware and/or software products.
- Language Skills: Professional fluency in English is required.
- Technical Acumen: Ability to quickly learn new technologies to assist end-users effectively.
- Communication Skills: Strong listening skills and the ability to explain technical issues to non-technical audiences.
- Problem-Solving: Skilled in diagnosing issues and implementing efficient solutions independently or collaboratively.
- Travel: Willingness to travel frequently across Europe for on-site support and supervision.
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