Technical Customer Support Specialist

2 weeks ago


London, Greater London, United Kingdom LexisNexis Risk Solutions Full time
Technical Customer Support Specialist

About Our Team

We support our customers' data and technical integration needs, forming lasting technical partnerships that drive our success.

About the Role

In this key customer-facing position, you will assist clients with second-line support and onboard new users to the ICIS API. This role is based in our Sutton office for 2 days a week, requiring close collaboration with internal and external business and technology stakeholders.

  • Participate in projects such as migrations, effectively communicating planned data changes.
  • Display passion for learning and developing new skills, including API and basic SQL.
  • Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
  • Deliver a world-class customer experience with energy that inspires others.

We value diverse employees with different perspectives, creating innovative products for global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes.

Please note that we have an Applicant Request Support Form: https://office.p

Salary: £35,000 - £45,000 per annum (dependent on experience)

Location: Sutton, UK (2 days a week)



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