Technical Customer Support Specialist

3 weeks ago


London, Greater London, United Kingdom Monzo Full time

We are seeking a skilled Technical Customer Support Specialist to join our Customer Operations team at Monzo. The successful candidate will be responsible for providing high-quality technical support to our customers and helping them get the most out of our products and services.

This is a fantastic opportunity to work with a talented team of engineers and product specialists who are passionate about delivering exceptional customer experiences. You will have the chance to contribute to the development of our system of reusable components that other teams can use.

In this role, you will be responsible for:

  1. Providing technical support to customers via phone, email and chat
  2. Helping customers troubleshoot and resolve technical issues with our products and services
  3. Developing and maintaining documentation and training materials to support the customer support team

We offer a competitive salary of £90,000 per annum, plus benefits including flexible working hours, £1,000 learning budget and a relocation package to support your move to the UK.

About Monzo

Monzo is a digital bank that is committed to making money work for everyone. We offer a range of financial services and products designed to make banking easier and more accessible.



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