Help Desk Professional
4 weeks ago
About This Opportunity
We are seeking an experienced IT Support Engineer to join our client's team in Southampton, Hampshire. As an IT Support Engineer, you will provide first-line support across the business, working closely with colleagues to deliver exceptional results.
Key Responsibilities
- Provide swift and effective resolution to IT issues, leveraging a ticketing system to track progress.
- Manage and troubleshoot hardware, software, and peripherals, minimizing downtime and optimizing performance.
- Administer Microsoft 365, Azure AD, and Active Directory, ensuring a secure and compliant environment.
- Monitor systems proactively, identifying potential issues and resolving them before they impact users.
- Support critical business applications, including Blue Yonder, MintSoft, and Intersoft, ensuring seamless functionality.
- Collaborate with external vendors, escalating issues as necessary to ensure timely resolution.
- Contribute to knowledge sharing and resource updates, promoting team success.
Requirements
Essential Skills:
- Experience in IT support, with a proven track record of resolving complex issues.
- Familiarity with service desk or ticketing systems, enabling efficient issue tracking and resolution.
- Proficiency in Microsoft 365, Azure AD, and Active Directory, ensuring a secure and compliant environment.
- Hardware setup and troubleshooting confidence, with excellent communication skills to explain technical concepts clearly.
Nice-to-Have Skills:
- Experience with warehouse or order management systems, such as Blue Yonder or MintSoft.
- Knowledge of tools like Intune, Power BI, or scripting languages (e.g., PowerShell), enhancing overall technical capabilities.
- Familiarity with AWS or cloud environments, facilitating adaptability and innovation.
What We Offer
As an IT Support Engineer, you will join a dynamic team, working on a wide range of IT challenges and gaining exposure to new systems and technologies. We offer a supportive environment, opportunities for growth and development, and a competitive compensation package.
Salary Details
The salary for this position is up to £35,000 per annum, commensurate with experience.
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