Help Desk Professional

4 weeks ago


Southampton, Southampton, United Kingdom Spectrum It Recruitment Limited Full time

About This Opportunity

We are seeking an experienced IT Support Engineer to join our client's team in Southampton, Hampshire. As an IT Support Engineer, you will provide first-line support across the business, working closely with colleagues to deliver exceptional results.

Key Responsibilities

  • Provide swift and effective resolution to IT issues, leveraging a ticketing system to track progress.
  • Manage and troubleshoot hardware, software, and peripherals, minimizing downtime and optimizing performance.
  • Administer Microsoft 365, Azure AD, and Active Directory, ensuring a secure and compliant environment.
  • Monitor systems proactively, identifying potential issues and resolving them before they impact users.
  • Support critical business applications, including Blue Yonder, MintSoft, and Intersoft, ensuring seamless functionality.
  • Collaborate with external vendors, escalating issues as necessary to ensure timely resolution.
  • Contribute to knowledge sharing and resource updates, promoting team success.

Requirements

Essential Skills:

  • Experience in IT support, with a proven track record of resolving complex issues.
  • Familiarity with service desk or ticketing systems, enabling efficient issue tracking and resolution.
  • Proficiency in Microsoft 365, Azure AD, and Active Directory, ensuring a secure and compliant environment.
  • Hardware setup and troubleshooting confidence, with excellent communication skills to explain technical concepts clearly.

Nice-to-Have Skills:

  • Experience with warehouse or order management systems, such as Blue Yonder or MintSoft.
  • Knowledge of tools like Intune, Power BI, or scripting languages (e.g., PowerShell), enhancing overall technical capabilities.
  • Familiarity with AWS or cloud environments, facilitating adaptability and innovation.

What We Offer

As an IT Support Engineer, you will join a dynamic team, working on a wide range of IT challenges and gaining exposure to new systems and technologies. We offer a supportive environment, opportunities for growth and development, and a competitive compensation package.

Salary Details

The salary for this position is up to £35,000 per annum, commensurate with experience.



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