IT Help Desk Professional

3 weeks ago


Southampton, Southampton, United Kingdom LOCALiQ Full time
About the Job

As a First Line IT Service Technician, you will be responsible for providing timely and effective support to our staff, ensuring that they have access to the resources and tools needed to perform their roles.

You will work closely with our team to identify and resolve technical issues, implement new systems and processes, and educate users on best practices.

Key Responsibilities
  • Provide 1st line technical support to users.
  • Manage and prioritize support requests effectively.
  • Develop and maintain strong relationships with internal stakeholders.
  • Stay up-to-date with industry trends and technologies.
  • Contribute to the development of knowledge base articles and documentation.
What We Offer
  • A competitive salary: £28,000 per annum.
  • A comprehensive benefits package, including 25 days of paid holiday and a workplace pension.
  • The opportunity to work with a dynamic and supportive team.
  • Ongoing training and development opportunities.

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