Help Desk Technician

19 hours ago


Southampton, Southampton, United Kingdom Just IT Recruitment Full time

Job Title: Help Desk Technician - IT Hardware & Software Support

Job Reference: J-18808-Ljbffr

About the Company:

Just IT Recruitment is a leading provider of IT recruitment services, specializing in placing skilled professionals into top organizations across various industries.

Job Summary:

We are currently seeking a highly motivated and experienced Help Desk Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to IT hardware and software.

Key Responsibilities:

  1. Respond to customer inquiries and resolve technical issues via phone, email, and in-person.
  2. Install, configure, and troubleshoot hardware and software issues.
  3. Collaborate with internal stakeholders to resolve complex technical issues.
  4. Document and maintain accurate records of technical issues and resolutions.

Requirements:

  • Minimum 2 years of experience in a help desk or technical support role.
  • Strong knowledge of IT hardware and software, including Microsoft Windows and Office applications.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary package, including base salary, superannuation, and annual leave loading.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment.


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