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Service Technician Specialist

1 month ago

Southampton, Southampton, United Kingdom Trane Technologies Full time

Company Overview

At Trane Technologies, we strive to create innovative climate solutions that challenge what's possible for a sustainable world. Our team dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home.

Job Description

We are seeking a highly skilled Service Technician to join our team. This role plays a crucial part in delivering exceptional customer service and technical support. The successful candidate will be responsible for providing top-notch service, diagnosing system problems, and building strong relationships with customers.

Key Responsibilities:

  • Diagnose system problems and provide effective solutions.
  • Attend customer sites to carry out Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers.
  • Collaborate with the Service desk, Sales, and Operations Team to establish strong communication channels.
  • Able to use cutting-edge software and technology to diagnose and repair units.
  • Generate regular reports on completed invoiced work orders.

Required Skills and Qualifications:

  • Proven experience in a service or field-based technician role.
  • Strong knowledge of customer service principles.
  • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
  • Effective communication skills.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using diagnostic software and MS Office Suite.

Benefits

  • Competitive salary: £42,000 - £52,000 per annum.
  • Company van.
  • A fast-paced working environment.
  • An excellent working culture and community.
  • A structured induction plan with continued learning and development opportunities.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.