Senior Telephony Engineer

1 month ago

Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time
Job Title: Senior Telephony Engineer

We are seeking a highly skilled Senior Telephony Engineer to join our team at East Midlands Ambulance Service NHS Trust. As a key member of our Performance Information Team, you will be responsible for providing expert analysis and reporting to support service improvement.

Main Responsibilities:
  • Interrogate complex data sets to identify trends, exceptions, and areas of concern for all levels of management.
  • Deliver data and statistical analysis to meet operational management and performance management needs of the Non-Emergency Patient Transport Service.
  • Ensure the timely collation, analysis, and presentation of high-quality information.
  • Lead on the reporting of key performance indicators (KPIs) and service standards to support service improvement at corporate, area, and individual levels.
  • Develop appropriate reporting solutions, undertake analysis, and evaluation to support specific initiatives/projects implemented.
Requirements:
  • Advanced SQL knowledge.
  • Advanced Power BI knowledge.
  • SharePoint knowledge.
  • PTS knowledge.
Working for Our Organisation:

We are East Midlands Ambulance Service NHS Trust, an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region. We are committed to providing excellent patient care and improving the health and wellbeing of our communities.

As a Senior Telephony Engineer, you will be part of a growing analytical, information, and performance management team with opportunities to work across the range of service areas we support.

We offer a supportive and collaborative work environment, with opportunities for professional development and growth. If you are a motivated and experienced individual with a passion for data analysis and reporting, we encourage you to apply for this exciting opportunity.

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