IT Service Delivery Manager

4 weeks ago


Manchester, United Kingdom CRA GROUP LIMITED Full time
Job Title: IT Service Manager

We are seeking an experienced IT Service Manager to join our team at CRA GROUP LIMITED.

Job Summary:

The IT Service Manager will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This role will also involve managing a fully functioning multisourced service support team focused on service availability and performance.

Key Responsibilities:
  • Manage the service delivery of ICT services to ensure adequate reporting and service standards are met.
  • Define and implement service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • Manage a fully functioning multisourced service support team focused on service availability and performance.
  • Ensure all service and support functions remain responsive to customer needs.
  • Implement a programme of continual service improvement across the wider service delivery function.
Requirements:
  • Experience with ITIL or supporting Service Improvement.
  • Maintain secure configuration and accurate information.
  • Controlling IT assets in one or more significant areas and verifying location and state of assets.

We are looking for a highly skilled and experienced IT Service Manager to join our team. If you have a strong background in service management and are looking for a new challenge, please apply.



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