Senior Customer Service Lead

6 days ago


London, Greater London, United Kingdom Attewell Ltd Full time
Main Responsibilities
  • Customer Order Management: Manage a small team of customer service representatives to deliver weekly customer orderbook reviews for your accounts.
  • Contract Review Process: Deliver the contract review process, including sales order approvals for your customer accounts.
  • Team Leadership: Lead and develop your customer service team to deliver seamless customer portal integration, contract review process, customer orderbook management, and management of customer queries and escalations.
  • Customer Relationships: Develop strong customer relationships and maintain a high level of customer satisfaction.

This is a full-time role working 37.5 hours per week, Monday – Friday.



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