Sales and Operations Team Lead

1 month ago


Scarborough, North Yorkshire, United Kingdom Tapestry, Inc. Full time
About Coach

Coach is a renowned global fashion house founded in 1941 in New York, driven by the visionary leadership of Creative Director Stuart Vevers. Inspired by the inclusive and courageous spirit of our hometown, we create beautiful things that are crafted to last – for individuals to express themselves authentically.

We are part of Tapestry, Inc., a global house of brands dedicated to pushing boundaries and embracing innovation while fostering an environment that values equity, inclusion, and diversity.

Job Overview

The Assistant Store Manager at Coach exemplifies exceptional business acumen, delivering outstanding sales results through employee development and mentorship. This role requires strategic thinking, effective communication, and a strong focus on driving sales growth across all product categories.

Main Responsibilities
  1. Sales Strategy: Develops and implements sales strategies that align with Company priorities and values, working closely with the Store Manager to drive business growth and meet organizational objectives.
  2. Productivity Management: Holds management team members accountable for personal productivity and contribution, ensuring seamless store operations and excellent customer service.
  3. Brand Ambassadorship: Serves as a brand ambassador in the market/mall to foster loyalty and drive business, representing Coach's values and vision.
Key Performance Indicators (KPIs)
  • Evaluate performance of team members and provide consistent feedback to drive improvement.
  • Resolve performance issues using effective communication, coaching, and counseling techniques.
  • Ensure adherence to all retail policies and procedures, including POS and store operations.
  • Recruit, interview, onboard, and collaborate with the Store Manager to maintain top talent.
  • Building High-Performing Teams: Foster a culture of collaboration and inclusivity, blending people into high-performing teams when needed.
About You

We seek an experienced Sales and Operations Team Lead who embodies Coach's values of creativity, courage, and inclusivity. As a key member of our team, you will be responsible for driving sales growth, developing high-performing teams, and ensuring seamless store operations.

This role offers an estimated salary range of $75,000 - $100,000 per year, depending on location and experience. If you are passionate about the fashion industry and have a proven track record of success in sales and operations, we encourage you to apply for this exciting opportunity.


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