Matchday Operations Coordinator

2 weeks ago


Birmingham, Birmingham, United Kingdom Birmingham City Football Club plc Full time
Job Title: Supporter Services Officer

Company Overview: Birmingham City Football Club is a leading football club based in Birmingham, England. We are committed to delivering exceptional customer experiences for our supporters and are seeking a highly skilled Supporter Services Officer to join our team.

Job Summary: We are looking for a talented individual to provide exceptional customer service to our supporters, both on matchdays and throughout the year. The successful candidate will be responsible for responding to supporter inquiries, developing and implementing initiatives to enhance the supporter experience, and working collaboratively with other teams to ensure seamless delivery of services.

Key Responsibilities include:
  • Providing exceptional customer service to supporters.
  • Managing customer inquiries, complaints, and feedback.
  • Fostering positive relationships with supporters.

Requirements: A degree in a related field, previous experience in customer service, and excellent communication skills are essential. The successful candidate will also have a proven ability to work collaboratively with a team and maintain a high level of integrity and discretion.

The estimated salary for this role is £29,000 - £34,000 per annum, depending on experience.

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