Hospitality Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time
About the Role

We are seeking a highly skilled Hospitality Operations Manager to oversee and enhance our hospitality operations at St. Andrew's Stadium, ensuring exceptional matchday experiences and top-tier service for our guests.

As a key member of our team, you will lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes.

Key Responsibilities:

  • Lead and manage a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times.
  • Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences.
  • Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality.
  • Monitor guest feedback and implement improvements to enhance overall service levels.

Requirements:

  • Proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting.
  • Strong leadership and communication skills, with the ability to manage a diverse team.
  • Excellent organisational and multitasking abilities, thriving in a fast-paced environment.
  • A customer-focused mindset with the drive to deliver premium service.

Salary: £32,000 per annum. Benefits include meals on duty, Vodaphone discounts, pension scheme, life assurance, employee assistance programme, 23 days + BH's and an additional day off for your birthday, two additional days' leave after maternity leave, competitive family benefits, and more.



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