Hospitality Operations Manager
2 months ago
A key role within Levy UK & Ireland is available for a Hospitality Operations Manager, who will oversee and enhance the hospitality operations at St. Andrew's Stadium, ensuring the highest standards of service while maximising revenue and customer satisfaction.
This role presents an exceptional opportunity to join a dynamic team, working in one of the UK's most iconic venues, delivering legendary experiences in food, drink, and hospitality.
As a Hospitality Operations Manager, you will lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes. You will be responsible for supervising and motivating a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times.
The ideal candidate will have proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting, with strong leadership and communication skills, excellent organisational and multitasking abilities, and a customer-focused mindset with the drive to deliver premium service. A financial acumen with experience in budgeting and cost management is also essential. Flexibility to work weekends, evenings, and matchdays as required is a must.
Join Levy UK & Ireland, a vibrant and exciting sector of Compass Group, the world's largest catering company, where we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
About the Role
The Hospitality Operations Manager will be responsible for:
- Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events
- Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members
- Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences
- Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality
- Monitor guest feedback and implement improvements to enhance overall service levels
- Ensure all hospitality areas meet health and safety standards, as well as licensing requirements
- Act as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience
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