Service Delivery Manager

15 hours ago


Kent, United Kingdom Complete Security Recruitment Full time £55,000

Fire and Security Operations Role:

As a Fire and Security Operations Manager at Complete Security Recruitment, you will be responsible for overseeing the day-to-day operations of the service department to ensure maximum company profitability.

Key Responsibilities:

  • To manage the service department budget and ensure financial targets are met by reviewing invoicing, contracts, and profit and loss statements on a monthly basis.
  • To assess daily workloads and liaise with engineers to ensure timescales are met for first fix or second attendance fixes where equipment is required but not readily available.
  • To review engineer worksheets daily to ensure accurate information and terminology is provided to clients, highlighting the value of the business.
  • To oversee the implementation of remedial quotations within set time frames, including all ancillaries and equipment required for single attendance rectification.
  • To manage the booking and implementation of remedial and small works within the department.
  • To have a comprehensive understanding of the CRM and field service software, streamlining processes within the service department and making administration changes as required.
  • To oversee the raising of jobs, contracts, and quotes, answer phone calls, and communicate with customers within the team.
  • To build and develop strong professional relationships with existing and new clients to maximize potential growth opportunities.
  • To assist in the development of the service department.
  • To performance manage employees directly under your control, using mentoring, discipline, or training to ensure they perform efficiently and professionally.
  • To report effectively at regular review meetings.
  • To form ongoing relationships with the sales and operations department leaders to align with company growth strategies.
  • To oversee SSAIB and Bafe audits from an administrative perspective and ensure compliance.
  • To conduct monthly review meetings.


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