Implementation Management Manager

2 months ago


Aylesford Kent, United Kingdom The Delivery Group Limited Full time

Due to the internal career progression of our current specialist, The Delivery Group is now recruiting for an eCommerce and Mail product onboarding specialist. This exciting opportunity is a full-time role, with a requirement for essential travel to our customers locations. You will be flexible and motivated to work to ensure customer satisfaction and compliance always both within and outside of business hours, as business dictates. The Delivery Group prides itself on providing an excellent and flexible Customer Experience, where we work to exceed our clients expectation every day. Our experienced and established team of technical onboarding specialists work tirelessly to ensure that they provide quality legal compliance and technical support to all new clients and our business; working with all facets of The Delivery Group to meet deadlines and ensure a smooth set up of every account. Effective communication with Business Development Managers to support on new opportunities, IT, Operations to set up collections and or deliver consumables on time, Client Services to support new clients for the first two weeks of trading, and finance is key, to ensure the smooth onboarding of our eCommerce and Mail clients.
The right candidate will have had experience of Warehouse Management Systems, will be familiar with API integrations and finding solutions that might sit outside the normal onboarding process. Your record keeping, organisational and reporting skills will be crucial in working with the team and providing live updates on each account you are working on at all times. Good customer coaching, patience and interpersonal skills are critical, as you need to voice your concerns but also provide solutions to any supposed blockers both internally and externally.
Understand the customers process and where our integration lies, pre picking, post picking, pre data cleansing or post data cleansing, the outcome for the client and the success will be determined on your full end to end knowledge of a production flow.
Work with the Internal teams to develop the product offering support to team members and the wider stakeholders in the business.
Visiting the clients site for the first collections and being on Standby to assist with label carrier production on site or remotely.
Being a team player and suggesting benefits to our own internal software to give clients enhanced products, productivity and visibility.
Managing and communicating with the Business development managers of any issues or problems during the onboarding process
Reporting daily and weekly on the progress made to your internal teams and being a valued member of the business.
A good IT experience, that will have seen you exposed to APIs, (JOSN and XML), an understanding of WMS and the complexities of Dimensions and weights
Proficiency in MS office suite particularly excel and CSV files
Confidence to hold business stakeholder to SLAs ensuring that best possible business outcome is achieved.
Collaborative nature working with internal and external stakeholders with a solutions-based mindset whilst gatekeeping to ensure legal compliance
Enjoys being in the detail and getting accounts to balance. Displays curiosity to understand wider business issues to expand understanding and effectiveness of the team.


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