Service Delivery Manager

4 weeks ago


Kent, United Kingdom Complete Security Recruitment Full time

Service Delivery Manager

Complete Security Recruitment is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the service department is run efficiently to maximize company profitability.

Key Responsibilities:

  • Ensure the service department is run efficiently to maximize company profitability with the correct personnel in attendance to site-specific issues and geographically planned routing.
  • Finance, ensure financial budgets are achieved, reviewing invoicing, contracts, and P&L monthly.
  • Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first-fix or second-attendance fix basis if equipment required and not readily available.
  • Review engineer worksheets daily and ensure correct information and terminology is provided to the client, which shows the value of the business.
  • Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single-attendance rectification.
  • Oversee the booking and implementation of remedial and small works within the department.
  • Software, have a full and comprehensive understanding of how our CRM and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
  • Oversee the raising of jobs, contracts, and quotes, answer phone, and speaking with customers within the team.
  • Build and develop strong professional relationships with all existing and new clients to maximize potential growth opportunities.
  • Assist in the development of the service department.
  • Performance manage all those employees directly under your control, using mentoring, discipline, or training to ensure they perform efficiently and professionally.
  • Reports in an effective manner at regular review meetings.
  • Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
  • Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
  • Monthly review meetings.

As a Service Delivery Manager, you will play a critical role in ensuring the success of our service department. If you have the skills and experience required for this role, we encourage you to apply.



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