Service Delivery Manager
4 weeks ago
Service Delivery Manager
Complete Security Recruitment is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the service department is run efficiently to maximize company profitability.
Key Responsibilities:
- Ensure the service department is run efficiently to maximize company profitability with the correct personnel in attendance to site-specific issues and geographically planned routing.
- Finance, ensure financial budgets are achieved, reviewing invoicing, contracts, and P&L monthly.
- Assess daily workloads and liaise with engineers daily to ensure timescales are met within the department working on a first-fix or second-attendance fix basis if equipment required and not readily available.
- Review engineer worksheets daily and ensure correct information and terminology is provided to the client, which shows the value of the business.
- Ensure remedial quotations are complete within set time frames and include all ancillaries and equipment required to provide a full solution for single-attendance rectification.
- Oversee the booking and implementation of remedial and small works within the department.
- Software, have a full and comprehensive understanding of how our CRM and field service software operate with the ability to streamline processes within the service department and make administration changes as required.
- Oversee the raising of jobs, contracts, and quotes, answer phone, and speaking with customers within the team.
- Build and develop strong professional relationships with all existing and new clients to maximize potential growth opportunities.
- Assist in the development of the service department.
- Performance manage all those employees directly under your control, using mentoring, discipline, or training to ensure they perform efficiently and professionally.
- Reports in an effective manner at regular review meetings.
- Form an ongoing relationship with the sales and operations department leaders to align with company growth strategies.
- Oversee SSAIB & Bafe audits from the administration perspective and ensure compliance.
- Monthly review meetings.
As a Service Delivery Manager, you will play a critical role in ensuring the success of our service department. If you have the skills and experience required for this role, we encourage you to apply.
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