Private Patient Sales Liaison

3 weeks ago


Southampton, United Kingdom Spire Healthcare Full time
About the Role

At Spire Healthcare, we are looking for a skilled Private Patient Sales Liaison to join our team. As a Private Patient Sales Liaison, you will be responsible for providing excellent customer service to patients making enquiries into the hospital by telephone and email.

You will work shifts between 8am and 6pm, ensuring that our patients receive the best possible care and service.

Main Responsibilities

  • Handle self-pay enquiries in a professional manner, capturing enquirers details, booking appointments, resolving queries, and providing advice and practical help.
  • Convert enquiries to outpatient appointments, meeting team and individual targets relating to conversion, revenue, and appointments.
  • Represent Spire Healthcare and our services at patient information events.
  • Learn skills required to assist in outpatient appointments team as and when required.
  • Provide customers with excellent after-sales service.

Requirements

  • Excellent interpersonal skills
  • First-rate organisational skills and attention to detail
  • A good grasp of standard IT packages (eg Microsoft Outlook, Excel, and SAP)
  • High level of customer service
  • Healthcare experience
  • Experience in sales or a contact centre based role

Benefits

  • Competitive salary
  • Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free annual Bupa wellness screening, private medical insurance, life assurance, and car parking.


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